Why Call Center Jobs Will Disappear

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests. A former call center agent herself, Morales has benefited from her new job that is better paid and higher skilled than what she used to do. But will these chatbots end up replacing the livelihoods of… Continue reading Why Call Center Jobs Will Disappear

Microsoft Teams News AUGUST Update (2021)

UC Today host Tom Wright and expert guest and Microsoft MVP, Tom Arbuthnot bring us this July Microsoft Teams news update. We discuss: Big Microsoft numbers announced – but do they stack up Preview Microsoft Teams 2.0 consumer on Windows 11 rolls out Microsoft Teams Client SDK coming to support partner Attendant Console Solutions Microsoft… Continue reading Microsoft Teams News AUGUST Update (2021)